Question 1

How long does a typical installation take?

Accepted Answer

Most residential HVAC installations are completed in one to two days. A straightforward like-for-like replacement — swapping out an existing furnace or air conditioner — often takes just four to six hours. More complex projects, such as full system replacements that include new ductwork, or first-time installations in new construction, may require two to three days. Our installers arrive with the correct equipment staged in advance to minimize disruption to your home. We handle all permitting requirements and complete a full system commissioning and test before we leave.

Question 2

Do you offer any warranties on new installations?

Accepted Answer

Yes. We guarantee our workmanship with an in-house warranty, and we register the equipment directly with the manufacturer on your behalf. Most residential HVAC equipment purchased through us carries a 10-year manufacturer parts warranty when a licensed contractor performs the work and the unit is registered within the manufacturer's required window — typically 60 to 90 days from installation. Some heat pumps and high-efficiency furnaces offer extended 12-year warranties on specific components. We walk you through the warranty terms in writing before installation so you know exactly what is and is not covered.

Question 3

How do I know what size system I need?

Accepted Answer

Proper sizing is one of the most important factors in HVAC performance, and the only accurate way to determine it is through a Manual J load calculation, the residential sizing standard published by the Air Conditioning Contractors of America (ACCA). Our technicians assess your home's square footage, ceiling height, insulation values, window area and orientation, local climate data, and the number of occupants. An undersized system will run continuously without reaching the set temperature. An oversized system will short-cycle, causing excess humidity, uneven temperatures, and premature wear — a common problem with builder-grade installs. We provide detailed sizing recommendations in writing before any equipment purchase.

Question 4

What refrigerant will my new system use?

Accepted Answer

As of January 2025, the EPA's AIM Act phased out the manufacture of new equipment using R-410A in favor of lower-GWP refrigerants like R-454B and R-32. Your new system will use one of those two depending on the equipment brand. Both are safe, efficient replacements. R-32 has been adopted in hundreds of millions of systems worldwide and is generally less expensive to service; R-454B is newer to the U.S. market and currently carries higher refrigerant costs for future repairs. We explain the trade-offs before you commit to a brand so you can choose with full information.

Question 5

Do you handle the permits and inspections?

Accepted Answer

Yes. HVAC equipment installation in North Carolina requires a mechanical permit pulled by a licensed contractor, and most jurisdictions require a post-installation inspection before the system can be closed up or put into regular use. We pull the permit in our name, schedule the inspection with the local building department, and meet the inspector on site. You receive documentation of a passed inspection as part of our closeout package.

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