Question 1

My A/C is running but not cooling. What could be wrong?

Accepted Answer

Several issues can prevent an A/C from cooling even when the system appears to be running. Low refrigerant — often caused by a slow leak — reduces the system's ability to transfer heat. Dirty condenser coils block heat rejection and force the compressor to work harder. A clogged air filter restricts airflow, causing the evaporator coil to freeze. A failing compressor may run but not pressurize the refrigerant circuit. A tripped breaker on the outdoor unit can also leave only the indoor fan running. Our diagnostic inspection identifies the exact cause so you only pay for the repair you actually need.

Question 2

How often should I have my A/C serviced?

Accepted Answer

We recommend servicing your air conditioner once a year, ideally in early spring before temperatures climb. Annual maintenance keeps the system running at peak efficiency — according to the U.S. Department of Energy, a poorly maintained system can lose up to 5% efficiency each year it goes without service. During a tune-up we clean the coils, check refrigerant charge, test electrical components, and verify that the condensate drain is clear. Skipping maintenance typically shortens system life and voids many manufacturer warranties. Members of our Ruby's Pack plan receive a scheduled visit each spring at no additional charge.

Question 3

Is it better to repair or replace my A/C unit?

Accepted Answer

A useful industry guideline is to multiply the repair cost by the system's age in years. If the resulting number exceeds $5,000, replacement typically wins financially. A 12-year-old system facing a $450 repair is a very different situation than the same system facing a $1,800 compressor job. Systems older than 10 years with a major repair — compressor, evaporator coil, or refrigerant-related work — are the classic replacement candidates because repair costs approach a meaningful fraction of new-equipment cost, and because newer systems run 15–20% more efficiently under ENERGY STAR standards. We explain both paths in writing so the choice is yours, not a pressure call.

Question 4

How much does an AC repair typically cost?

Accepted Answer

AC repair costs depend on the failed component. Simple electrical repairs — capacitor or contactor replacement — typically run $150–$400 parts and labor. Fan motor, blower, or control-board repairs range $300–$900. Refrigerant leaks or compressor problems are the most expensive category, commonly $600–$2,000 or more depending on the brand, refrigerant type, and accessibility. Systems using the older R-22 refrigerant (phased out in 2020) face higher refrigerant costs on every leak repair, which is often the deciding factor in replacement on aging equipment.

Question 5

Do you offer emergency AC repair?

Accepted Answer

Yes. We prioritize no-cooling calls during the summer cooling season — especially during heat advisories when indoor temperatures can become a safety issue for young children, older adults, and anyone with a medical condition. Call our main line and the dispatcher will triage the situation and set expectations for response time. We stock the most common repair parts (capacitors, contactors, fan motors, thermostats) on our service vehicles so most repairs can be completed on the first visit rather than requiring a second trip for parts.

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